Privacy Policy

Dated: 10/2024

This Privacy Policy applies to all personal information collected by OUTSHINE ENERGY Pty Ltd (“OUTSHINE ENERGY”, “Us”) via any form on the website located at https://www.outshineenergy.com.au/

What is “personal information”?

• The Privacy Act 1988 (Cth) currently defines “personal information” as information or an opinion about an identified individual or an individual who is reasonably identifiable:
• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.
• If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

What information do we collect?

The kind of personal information that we collect from you will depend on how you progress through the process with OUTSHINE ENERGY. The personal information which we collect and hold about you may include:

• Name / Contact Details
• Email Address
• Residential and Electricity Supply address
• Utility Bill
• Images of residence / site to be assessed
• Electricity usage data

How we collect your personal information

• We may collect personal information from you whenever you input such information into the website.
• We also collect cookies from your computer to enhance your website experience.

Purpose of collection

• To assess eligibility for joining OUTSHINE ENERGY services.
• To verify the owner of the property and customer details.
• To assist in product installation and maintenance.
• To send direct marketing material, with your consent.

Access and correction

Australian Privacy Principles 12 and 13 provide the right to access and correct personal information. Contact us as set out below to request access or correction.

Complaint procedure

If you have a complaint about our privacy practices, please contact us. We will address your concerns promptly. If unresolved, you may contact the Office of the Australian Information Commissioner.

Overseas transfer

Your personal information will not be disclosed outside Australia unless you request us to do so. In such cases, we are not liable for mishandling by the overseas recipient.

How to contact us about privacy